Economic losses due to loss of packages during international transportation,
According to the policy amount of the insured package, the compensation will be paid according to the 【Loss Insurance】 compensation standard.
After confirmation, YES will compensate for the compensation within 1-3 working days
Full risk control to ensure customers are protected from economic losses
The insurance rate is only 3% of the insured value of the package
Total product price + international shipping fee = maximum amount of CNY 5,000
(More than CNY 5000 value can be transferred to Pacific Insurance CPIC, please contact FB customer service for details)
Special Instructions For Partial Loss:
For partial loss of goods, it means that there are multiple pieces of goods under one consignment note, and some of the goods have not been delivered or the outer packaging of the goods you received has been damaged, resulting in partial loss of internal goods. Both of the above situations are required to remark on the dispatcher's receipt note that the number of pieces is missing or the outer packaging is damaged, and take a photo of the receipt and the picture of the goods to collect evidence, because the customer service review and claim process may require proof of this aspect.
According to past experience, it is possible that the outer packaging of the received goods has been repackaged, and the receipt process is not found. After unpacking, it is found that some goods are missing. At this time, please don't worry, first take photos of the outer packaging of the goods and the face sheets of the inner packages in time. Please be sure to temporarily keep all the packaging bags/face sheets until we have verified them here before discarding them.
For goods without insurance, if the goods are lost, the maximum claim limit is CNY 300.
For the loss of some goods, please notify our customer service for a claim within 3 days after receipt.
During the claim process, the customer service will ask you for the purchase certificate of the goods and other relevant information, please provide it in a timely manner.
The claim amount is based on your insured value, including international shipping fee.
The loss of goods insurance only bears the risk of missing the goods. For the damage of fragile items/damages caused by the delivery process or customs confiscation, etc., it is not within the scope of this claim service.
YES reserves the right of final treaty interpretation
Subject to change without notice