The user does not want this package to contact customer service to ask for the return to the seller, and the buyer will contact the seller to ask if they accept the return. If the seller accepts the return, we will contact the warehouse to arrange the return to the seller, but the user needs to bear the return courier fee and operating fee. However, the order will be paid to the domestic courier fee and will not be returned. Because the payment has been paid to the courier company, the seller will only return the product price after receiving the goods
The user contact customer service to request returns
Sees contact the seller to ask if they accept the return
Sel seller accepts the return, the purchaser will notify the warehouse arrangement
After the return of the warehouse is arranged, we will notify the user whether to agree to return the courier fee and operating fee (the cost is required for the warehouse to arrange the return after the return)
We user agreed that we will deduct the amount on the user account
When the seller receives the goods and refund it to us, we will notify the financial processing refund to the user (the refund to the user is expected within 3-5 days)
The reasons for users can choose to return and exchange, the buyer will help users contact the seller to communicate
After the package reaches the warehouse, the user chooses to disassemble the package to find that the goods can be returned and exchanged
The seller sends wrong goods or wraps in the warehouse and found parcels and commodity damage. We will notify users and sellers to contact the seller to handle the return and exchange
The user wants to replace the product style, size, color, etc.
Return And Exchange Process
Accordis, if the parcel is damaged or sent wrong, etc., we will notify the user and contact the seller to deal with it
When we confirm with the seller, we will notify the warehouse to arrange to be returned to the seller (if the seller's wrong return courier fee shall be borne by the seller)
After receiving the goods, the seller will arrange the correct goods to the warehouse.
When the package reaches the warehouse, the user can choose to disassemble the package inspection or directly submit the Ship For Me order