How To Claim The Unknown Package

Unknown packages refer to packages that have arrived at the warehouse but have not submitted forecast information in advance

Users can enter the correct ending number of the courier tracking number in the cloud warehouse to pick up the package

If the wrong courier number is entered 3 times, the system will automatically lock the parcel

User needs to contact our customer service to provide the purchase certificate to verify and claim the parcel

For the package that has arrived at the warehouse but has not submitted the parcel information in advance, the user can enter the correct courier number in My Cloud Warehouse >Arrived> To Claim to claim the parcel.

If the wrong courier number is entered 3 times, the system will automatically lock the parcel, and user needs to contact our customer service to provide the purchase certificate to verify and claim the parcel.